Many people today don’t like to make phone calls, especially younger adults who are used to seeking out information on their own online or are more comfortable texting than calling. So it makes sense that when people do decide that… Read More
Posts Tagged ‘Telephone Answering Services’
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How to Properly Handle Customer Complaints
A call center agent is a company’s first line of defense when it comes to solving customers’ complaints. As a result, they deal with the worst of a customer’s frustration, even though they were not at fault for the problem…. Read More