Friendly customer service is only the start of providing outstanding customer experiences. Virtual call centers help employees answer a high volume of calls, improve customer satisfaction, and ensure that a business reaches profitability goals. Poor customer service experiences are too… Read More
Posts Tagged ‘customer support’
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4 Signs You Should Hire an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More
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Why You Should Avoid Putting Customers on Hold
If you’re a new call center representative, it won’t be long before you find yourself having to put a customer on hold. Doing so can give you time to research the proper answer to the question they might be asking,… Read More
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3 Techniques to Deescalate Phone Calls
If you work in a call center, you’ve likely received a phone call from your fair share of escalated or disgruntled callers. Or perhaps you are interested in a career in customer service, but are put off by the prospect… Read More
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The Basics of a Telephone Answering Service
There are numerous benefits to having a telephone answering service for your business, not the least of which is that it is an incredibly cost-effective way to provide outstanding customer service. When you miss calls, even if those calls go… Read More
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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The Biggest Myths of Customer Service
There seem to be so many rules and regulations based around customer service. With so many do’s and don’ts, how do we even know where to begin with giving good customer service? Let’s start with what isn’t true when dealing… Read More
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4 Ways to Provide Exceptional Customer Service
Providing exceptional customer service is not easy, but it is a great way to distinguish your business from other competitors. While consumers might not remember average customer service interactions, they will always remember positive or negative ones. How can you… Read More
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How to Provide Expert Customer Service
Providing excellent customer service is key to retaining customers and demonstrating the professional and caring culture of your company. It’s the job of customer service professionals to be the faces and voices of the company. They’re called representatives because they… Read More
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How To Improve Your Answering Service
The answering service is a benefit to any business, but it’s important to make sure these customer experiences are ending on a positive note. Those responsible for answering customer calls are the first line of contact one would have with… Read More