Property managers should use an answering service to improve tenant retention.
Property managers know that a lost tenant is a costly proposition. When a tenant moves out of a residence, you not only lose revenue from an empty space but you also spend money repairing the space and advertising the vacancy. Property managers realize that it’s critically important to retain your current residents by giving them a good customer experience. A positive relationship between managers and tenants is beneficial to all involved. And a live answering service is just the thing to help you give your tenants the experience they deserve.
Tenants Need Assistance 24/7
In a survey conducted by American Express, 43% of unsatisfied customers reported that the most frustrating part of their bad customer service experiences were unresponsive agents or waiting too long to resolve an issue. Property managers know too well all of the things that can go wrong in a residence and that they can happen at any time of the day. Leaky faucets, broken refrigerators, a tenant locking themselves out of their residence – you never know what problem might be coming up when you answer the phone. And it may be difficult to be able to answer and respond to every call from a tenant especially in the wee small hours of the night.
Get a 24/7 Answering Service!
Instead of directing a tenant to voicemail or an automated answering service, consider employing a live answering service! Whenever your tenants need something, they can speak to a professionally trained answering service representative any time of the day or night. The agent can take their message and direct it to your designated point of contact. Studies have shown that people much prefer speaking to a real live human being on the phone in these situations instead of navigating a robotic answering service, and they’ll appreciate the personal touch that you are affording them. A live answering service allows property managers to provide the highest level of customer service to their tenants and gives them a more effective way to manage communications and increase tenant retention!
Get In Touch With TeleRep Today
TeleRep knows how important live chat and answering services are to your company. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.