If you are still determining the right time to include outsourced support, consider these indicators that your business needs an answering service.
Whether you are a start-up or a growing business, including a professional answering service in your customer support strategy is good practice. If you are still determining the right time to include outsourced support, consider the primary indicators below that your business needs an answering service.
Frequent Missed Sales Calls
Did you know that missing half of your business calls can result in profit loss, missed sales opportunities, and negatively impact the reputation of your business? So, expanding your sales team with a professional answering service maximizes your ability to connect with clients and increase revenue by enhancing the buying experience.
Your Company is Growing
Being understaffed can significantly impact your company’s service levels and reputation. In addition, shoppers are more comfortable doing business with companies that provide adequate service. However, it’s time to invest in an answering service if the number of customers outweighs the number of agents available to assist them.
A Desire for a More Professional Image
First impressions are critical to determining whether a consumer wants to purchase a service or product from you. A professional image and service can set your business apart from the masses. For example, small businesses can remain small and obtain the image and likeness of a significant entity with an answering service. As a result, smaller companies can increase profits and compete with more prominent corporations.
Answering FAQs Keeps You Busy
Time is money, so if you spend a massive portion of your workday answering customer calls for basic or frequently asked questions, your business needs an answering service. Additionally, an answering service allows your company to automate the most common questions while still allowing customers to speak with a representative.
Moreover, communication is crucial for customers doing business with companies they trust. An unattended voicemail box indicates that a business owner is too busy to offer services or needs to be more responsive to clients’ needs, deterring a potential customer from purchasing from you.
Your Business is a 24/7 Operation
For professionals who provide 24/7 support, such as locksmiths, healthcare providers, and IT specialists, an answering service helps provide a work-life balance. Also, your firm benefits from the availability of live agents providing client support and filtering emergency from non-emergency calls to dispatch the necessary contacts.
You Have Several Departments
Lastly, hiring an answering service provides efficiency and professionalism for a company with several departments. This benefit saves your business the high cost of employment taxes, ensuring no time off interruptions and hiring/training/benefits of an in-house receptionist. Overall, an answering service may route calls to the appropriate departments, take and deliver messages, and manage calendars.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.