A medical call center can help out your facility in so many ways!
Medical call centers are playing a very important role in the healthcare system at the moment. They give patients and caregivers all over the country access to professional, personal care at any time of the day. If you employ a medical call center for your facility, consider whether it currently offers some of the most important services for your patients. Here’s a list of some of those services.
Seminar Registration
Your facility needs attendees for your seminars and classes, and what better way to get them registered than having your medical call center take care of it? They can gather all of the information you need for your events and provide helpful data such as registration and billing information as well as attendance figures.
Physician Referral
By offering physician referral services to your patients, you can keep each patient within your network and give them the best care you can provide.
Medical Answering Service
A medical call center can provide the knowledge and expertise required to deal with the complex medical industry. You can rest easy knowing that the call center agents are trained to understand the needs of everyone involved from doctors and hospitals to patients and caretakers.
Patient Preregistration
The patient experience has a lot in common with customer experience in other industries. Patients want their stress to be reduced as much as possible by speeding up any processes they may have to go through. Having patient preregistration available makes it easier both on them as well as your facility.
Appointment Scheduling
As they say, time is money, right? Every physician knows that an open appointment slot is a lost opportunity to bring in revenue. Without a medical call center handling your appointment scheduling, you might not be able to fill those slots because your facility is only open during regular business hours. A medical call center, on the other hand, is available 24 hours a day, 7 days a week to fill up your schedule!
Get In Touch With TeleRep Today
TeleRep knows how important live chat and call center services are to your healthcare facility. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.