Let’s debunk some common myths about answering services.
If your small business is experiencing an influx of calls you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or time-consuming for business owners. Despite this, too many people are held off from outsourcing their call centers due to a few persistent myths about these services. Let’s debunk some common myths about answering services.
The Representatives Won’t Understand Your Business
One of the biggest concerns about hiring answering services is that the representatives won’t understand your business. Here at TeleRep, we push against this notion by emphasizing to our clients that our agents are an extension of their business.
Once you have hired us, we will learn everything we can about your business and drill our call center reps on what they need to know. You can rest assured that they’ll be as knowledgeable as your in-house team when they pick up a phone call.
They’re Too Expensive
Outsourcing your call center is usually cheaper than hiring and training an in-house team. You will have to spend less time and money training the agents until they are up to speed. You will not have to hire the necessary infrastructure and software to keep your call center running 24/7.
However, the most crucial factor that makes answering services a more economical option than an in-house team is this: you only pay for their services while they are being used. Most answering services charge by the minute rather than having to pay for the salary or hourly wage of your in-house representatives. This means that every penny is well-spent.
They Will Put Customers on Hold More Often
This is one of the silliest concerns small business owners have about answering services. Chances are, if you’re considering outsourcing your contact center, you’re already dealing with more calls than you can handle on your own. If that’s the case, you either have a ton of missed calls or frequently leave callers on hold.
By hiring an answering service, you can rest assured that your callers will be put on hold less often and for shorter periods of time. We have an abundance of representatives ready to answer the call 24/7, so no one needs to be put on hold due to a lack of helping hands.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.