There is no better way to deal with call overflow than with a 24/7 answering service. You only pay for them when they’re being used. You don’t have to provide them with healthcare or paid time off; we take care of that. But you might be wondering if the 24/7 part of an answering service is really necessary. Today, we’d like to address a few industries that can certainly benefit from a 24/7 answering service.
If your business is in one of these industries, you should consider a 24/7 answering service.
Banking
Money isn’t quite as important as health. But it’s just as necessary to your ability to live and function in society. Consider what would happen if someone’s credit card information was stolen. It would be unacceptable if your customer had to wait for regular business hours in order to freeze the card. For this reason, banking services ought to offer a 24/7 answering service.
Healthcare
Healthcare needs are liable to crop up at any time. Matters of health pay no heed to the 9-5 schedule during which most Americans are at work. This is why, if you work in the healthcare industry, you’re going to need a line of support to your clients and customers 24/7.
Internet Providers
Our world today runs on the internet. Every year, more and more fields are digitizing, and more people are beginning to work remotely. A proper internet connection is more important now than ever before.
With this in mind, internet providers absolutely need to provide a 24/7 answering service for their customers. People use the internet for all manner of things, even outside of the regular 9-5 schedule. If at any point it doesn’t perform how they expect it to, your business can expect a phone call.
Retail
We know—24/7 retail is not the norm. But it is becoming increasingly relevant. A select few retail stores remain open 24/7, and it’s entirely possible that more businesses will continue to do so. You could miss out on valuable customers by not having a customer support line during these hours.
Even if your retail store isn’t open 24/7, very few such businesses stick to a regular 9-5 schedule. Just because you aren’t expecting calls in the wee hours of the morning doesn’t mean we couldn’t help you field calls when there are fewer people in your office.
Contact TeleRep Today for Your Call Center or Answering Services
TeleRep knows how important live chat, call center services, and alarm monitoring are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online, or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Twitter, LinkedIn, and Pinterest.