Did you know that consumer call centers could be very valuable during natural disasters assistance and recovery? It’s true. The aftermath of Superstorm Sandy demonstrated the importance of responding to high volume telephone calls to address natural disasters. When people… Read More
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The Advantages Of TeleRep Outsource Contact Center Operations
Does your business need help preserving its customer satisfaction? If yes, outsourcing contact center operations may be the perfect solution. An outsourced contact center like TeleRep can help you alleviate your business costs and foster strong engagement to not only… Read More
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The Benefits of Contact Center Customer Care Services
Contact centers are in-demand this holiday season. Businesses nationwide want to focus more on efficient customer care while providing their companies with cost savings. In the call center industry, renewed business process outsourcing and more usage of innovative IT technologies… Read More
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How To Use A Contact Center For Cross Selling And Up Selling
When you hire a benchmarking contact center, its call agents jobs are to help you effectively cross-sell and up-sell your products. This can only be accomplished successfully when returns on every customer interaction is maximized and strong customer relationships are… Read More
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Holiday Shopping: The Benefits Of Call Centers For E-Retailers
It’s the holiday season, one of the busiest retail seasons of the year. To make the most profit for your business during this time of year, you need to have excellent customer service. The better customer service you provide, the… Read More
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How to Measure Call Center Quality
First impressions are everything. Your outsource call center can guarantee a good first impression and more. It’s all about quality control. A customer service call center is the first touch point for customers. Skilled call agents are vital to your business’ managing… Read More
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What Can Modern Technology Call Centers Do For Your Business?
Call centers are integral parts of businesses. They offer business executives a direct interaction point with customers and a way to bring in more revenue for the company. Call Centers have the capability to use a variety of contact channels… Read More
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The Value of Onshore Call Centers
If you’re wondering what’s so great about onshoring your business’ call center, Tele Rep is here to tell you about the advantages of having your business calls handle by an onshoring call center. U.S based call centers provide excellent services… Read More
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Local U.S Call Centers Vs. Foreign Call Centers: Which Is Better?
One of the worst things you can do for your business is have your customer service support managed by a foreign call center. TeleRep is an U.S based call center that cares for customers and represents your company the right… Read More
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TeleRep: About 24/7 Call Center Services
If you’re considering 24/7 call center services, you should know a call center can handle a variety of your customer services. The Tele Rep call center can handle email services, tele calling services, be your technical support team, be your… Read More