When you hear the term “virtual receptionist” what comes to mind? Do you imagine a computer somewhere answering your calls? Do imagine a robot from an old cartoon? Do you imagine someone living within the “cloud” trying to respond to… Read More
Blog
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Answering Services for your Law Office
When you work within a law office or law firm, you know how stressful the work can be. Not only must lawyers and paralegals focus on the cases they currently have in front of them, they are also constantly being… Read More
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Eliminating Voicemail: Is it Smart?
Phone calls have always been a great way for businesses to connect with their clients and customers. A phone call can help keep the line of communication open between a member of your staff and your client or customer base… Read More
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What is a Virtual Receptionist?
Small businesses are constantly looking for ways to help improve their business. One way to make an improvement to your small business is to consider hiring a virtual receptionist. While the term may seem complicated, the actual reality is really… Read More
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Dealing with Consumer Complaints
If you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints. Consumer… Read More
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Data Entry Tips
When your small business works to collect data from your client base, your team is then faced with a bevy of information. It is essential for this data to be documented accurately for both your business and your customer. Should… Read More
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Choosing your Call Center
When it comes to building your new business, your response to customers and clients is crucial. If your staff fails to respond quickly and efficiently to incoming calls, your business could begin to suffer. However, answering incoming phone calls can… Read More
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Are Live Answering Services Beneficial?
As your small business begins to grow, you may begin to notice an increase in phone calls. As these phone calls increase in frequency and volume, your staff members may start to feel overcome. One of the ways to help… Read More
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All about an Inbound Call Center
Have you ever considered an inbound call center for your business? Have you ever stopped to consider the benefits that hiring an inbound call center could bring to your business? If you have noticed that your business is using a… Read More
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Alarm Response with TeleRep
Throughout Maryland, most businesses have implemented an alarm and security system to protect their building and business. These alarm systems help to deter crime and protect your business from intruders. While alarm systems are helpful and effective, there are times… Read More