With the busy season just around the corner, your customer service is essential to boost sales and have a successful season. This means that every phone call that comes your way should be answered by a real person. Many customers… Read More
Blog
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Why do I need Email Response?
E-mail has become an essential form of business communication in today’s society. While some businesses may turn their head at the idea of e-mail for communication, e-mail can be extremely beneficial for your business. However, e-mail will fail to be… Read More
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Business Call Centers: Is there a Need?
For many businesses, receiving calls is an essential portion of their business communication. Whether a new client wants more information, or an existing client has a specific question, telephone calls are still an important part of the business world. Although… Read More
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Benefitting from Virtual Receptionsits
Are you in need of a more cheerful, authentic receptionist? Then it’s time to invest in a live call agent or virtual receptionist. Customers prefer to do business with organizations that have receptionists that are knowledgeable and cheerful. They want… Read More
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Learning about a Virtual Receptionist
When you hear the term “virtual receptionist” what comes to mind? Do you imagine a computer somewhere answering your calls? Do imagine a robot from an old cartoon? Do you imagine someone living within the “cloud” trying to respond to… Read More
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Answering Services for your Law Office
When you work within a law office or law firm, you know how stressful the work can be. Not only must lawyers and paralegals focus on the cases they currently have in front of them, they are also constantly being… Read More
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Eliminating Voicemail: Is it Smart?
Phone calls have always been a great way for businesses to connect with their clients and customers. A phone call can help keep the line of communication open between a member of your staff and your client or customer base… Read More
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What is a Virtual Receptionist?
Small businesses are constantly looking for ways to help improve their business. One way to make an improvement to your small business is to consider hiring a virtual receptionist. While the term may seem complicated, the actual reality is really… Read More
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Dealing with Consumer Complaints
If you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints. Consumer… Read More
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Data Entry Tips
When your small business works to collect data from your client base, your team is then faced with a bevy of information. It is essential for this data to be documented accurately for both your business and your customer. Should… Read More