Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
Blog
-
Answering services for poor weather
Winter— it’s the time of the year where we can expect poor weather, but that’s not a good enough excuse for giving customers poor customer service. When bad weather strikes — freezing rain, heavy snow and below freezing wind chills… Read More
-
What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?
-
The Phone Call and your Business
In the past, the phone call has been the main form of communication for a business. Without the ability to place a phone call, a business would suffer. However, in today’s world of technology, the role of the phone call… Read More
-
Tough Calls: How to Bounce Back
No matter what type of business you work in, most of us can admit to handing a tough call or two. There are times when a customer or client is simply having a bad day, and the call center receptionist… Read More
-
The Call Center: What are the Advantages?
For most businesses, phone calls are one of the main ways businesses communicate with their clients and customers. Phone calls are how clientele ask their questions, voice their concerns, and gain important information about your business. However for some businesses,… Read More
-
Creating a Custom Call Center
Have you noticed an influx in incoming calls for your business? Is your staff becoming stressed with answering calls? Is your office phone constantly ringing throughout your space? If you can answer to yes to any of the above questions,… Read More
-
Learning the Benefits of 24/7 Answering Services
In today’s working world, the typical nine to five work day is no longer the normal standard. While there are still numerous businesses who implement the nine to five work day, many are implemented different schedules for their staff. Because… Read More
-
Consumer Complaints: How to Manage
If you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints. Consumer… Read More
-
Data Entry: Tips for Efficiency
When your small business works to collect data from your client base, your team is then faced with a bevy of information. It is essential for this data to be documented accurately for both your business and your customer. Should… Read More