No matter your industry or your service, your in-house employees are trained and specialized in your specific area. In the same vein, at TeleRep, our agents are trained and specialized in our specific area — receiving inbound calls. Just as… Read More
Blog
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The Changing Role of the Phone Call in Customer Service
For years upon years upon years, the primary way of contacting a business was through a phone call. Once email, text, social media, and live chatting over the Internet started to emerge, those media began taking some of that foothold… Read More
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TeleRep as Your Emergency Response Service
Emergencies can happen at any time, and at any place. When they do, it’s crucial that they be responded to immediately — they are emergencies after all. Whether you’re a business that handles emergencies, or just a business who is… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Three Reasons You Can’t Leave Customers On Hold
The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the… Read More
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Survey Says…Hire TeleRep as Your Phone Survey Company
TeleRep’s nationwide call center and answering service can offer loads of help to your business. Just one of our many services offered, our phone survey team is top-of-the-line. Whether it be as complex as government-approved scripting for clinical research, or… Read More
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Help Us Help You With Your Help Desk Service
An online help desk service can require a lot of time, money, and effort to run properly. We know that customer service is of utmost importance to any good business, so we’re here to help. One of the many telecommunications… Read More
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Top Qualities of a Live Answering Service
A professional telephone answering service can come to the rescue of businesses that find themselves encumbered with a large number of phone calls day-to-day. While these phone calls are incredibly important, as they can come from potential customers enquiring about… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More
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Do I Still Need A Live Answering Service?
So, the holidays are over and the live answering service that you used to service your customers during the busiest time of the year exceeded all of your expectations. Still, you’re perhaps wondering whether it’s prudent to maintain the investment… Read More