An online help desk service can require a lot of time, money, and effort to run properly. We know that customer service is of utmost importance to any good business, so we’re here to help. One of the many telecommunications… Read More
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Top Qualities of a Live Answering Service
A professional telephone answering service can come to the rescue of businesses that find themselves encumbered with a large number of phone calls day-to-day. While these phone calls are incredibly important, as they can come from potential customers enquiring about… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More
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Do I Still Need A Live Answering Service?
So, the holidays are over and the live answering service that you used to service your customers during the busiest time of the year exceeded all of your expectations. Still, you’re perhaps wondering whether it’s prudent to maintain the investment… Read More
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A Refresher on Customer Service
As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
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Proper and Ongoing Training is Crucial for A Successful Call Center
Employee training on an ongoing basis is a crucial aspect of success in any business, but it’s especially true in your company’s contact center. You should expect your call center’s agents to be the ambassadors of your business. Needless to… Read More
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How to Create a Great Client Satisfaction Survey
Improvement is impossible without listening to feedback, but sometimes a weak client satisfaction survey can hamper the possibilities of attaining meaningful results. Crafting a useful phone survey is not as easy as it sounds. You have to make it short… Read More
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How to make more money by using holiday live answering services
The holiday season is here and a great time to make some extra money before the end of the year. You can make more money with custom live answering services this holiday season— yes, both small retailers and fortune 500… Read More
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Why Does Your Company Need a Live Answering Service?
Some businesses may think they can get by with an automated service, but a live answering service has too many benefits to ignore. A live answering phone service is an initial investment, but its a clear way to improve your… Read More
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How to Keep a Positive Attitude at Work
Work can be draining. Working 40—or maybe even more—hours a week is exhausting and can often leave you in a bad mood. There are a handful of things you can do, however, do help improve your mood just be readjusting… Read More