You might have noticed that on this blog we tend to talk about a few specific services we offer. We’ve recently touched on satisfaction surveys, data entry, holiday services, and the general advantages of hiring an outsourced call center. But… Read More
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Tips for Help Desk Representatives
Tackling a more technical side of customer service can be difficult from time to time. When customers require a more specific solution to their tech challenge, it is definitely worthwhile to be able to present them with that solution effectively…. Read More
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Five Reasons to Add Live Chat to Your Call Service Package
One of the biggest frustrations customers face when shopping online and contacting businesses online is trying to find someone who can answer their questions immediately and accurately. One of the biggest and smartest trends in online business today is live… Read More
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Who Needs Call Center Services? You Do!
If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
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Hire a Call Center for Holiday Services this Fourth of July
Independence day is just a little over a week away, and you don’t know what to do. Since it falls on a Monday this year, there’s going to be a lot of people expecting to be able to get a… Read More
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Three Reasons to Outsource Your Data Entry
If you are a business owner or project manager who relies on collecting and analyzing data, you understand that the most tedious and time consuming aspect of the process is the data entry. Considering the time and money spent on… Read More
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3 Ways Employee Satisfaction Surveys Can Help Your Business
You’ve worked hard to create an exciting and challenging business environment for your employees. But no matter how much planning has gone into creating the perfect work environment, the most important tool to improving your business culture is knowing how… Read More
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Three Ways to Boost Profit with an Outsourced Call Center
An outsourced call center can be an invaluable tool for your business. Having trained professionals with knowledge of your business handle customer calls instead of in-house staff allows your workers to do what they do best, without interruption. By hiring… Read More
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Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More