If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
Blog
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Hire a Call Center for Holiday Services this Fourth of July
Independence day is just a little over a week away, and you don’t know what to do. Since it falls on a Monday this year, there’s going to be a lot of people expecting to be able to get a… Read More
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Three Reasons to Outsource Your Data Entry
If you are a business owner or project manager who relies on collecting and analyzing data, you understand that the most tedious and time consuming aspect of the process is the data entry. Considering the time and money spent on… Read More
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3 Ways Employee Satisfaction Surveys Can Help Your Business
You’ve worked hard to create an exciting and challenging business environment for your employees. But no matter how much planning has gone into creating the perfect work environment, the most important tool to improving your business culture is knowing how… Read More
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Three Ways to Boost Profit with an Outsourced Call Center
An outsourced call center can be an invaluable tool for your business. Having trained professionals with knowledge of your business handle customer calls instead of in-house staff allows your workers to do what they do best, without interruption. By hiring… Read More
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Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
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3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More
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Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what we’re talking about. Now that you’re all caught up, let’s… Read More
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Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More