You’ve worked hard to create an exciting and challenging business environment for your employees. But no matter how much planning has gone into creating the perfect work environment, the most important tool to improving your business culture is knowing how… Read More
Blog
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Three Ways to Boost Profit with an Outsourced Call Center
An outsourced call center can be an invaluable tool for your business. Having trained professionals with knowledge of your business handle customer calls instead of in-house staff allows your workers to do what they do best, without interruption. By hiring… Read More
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Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
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3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More
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Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what we’re talking about. Now that you’re all caught up, let’s… Read More
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Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More
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Building an Environmentally Friendly Call Center
Tomorrow, April 22nd, is the 46th annual Earth Day. Each year since 1970, Earth Day has given Americans a day to stop and figure out ways they can reduce their environmental impact and find some ways to help out our… Read More
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Common Call Center Metrics Mistakes: Part 2
Last week on our blog, we talked about a couple call center metrics that typically get measured or interpreted incorrectly. This week we’re back to finish up that list, so your call center can be on the road to success… Read More
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Common Call Center Metrics Mistakes: Part 1
We know that call center metrics aren’t everything, but they are still something. Call center metrics provide an empirical report on the success of your call center, and tell you ways you’re succeeding and ways you can improve. However, there… Read More