While we have all ended up in an automated loop jam while trying to call a company to complete a simple task. More often than not, this complicates or lengthens a simple task, or after going through all the automated… Read More
Blog
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Attention Lawyers! You Need a Call Center Representative!
If you’re a lawyer you know how important it is to have an open line for clients to contact you at all time. The people you represent rely on you for information, advice, and support. Justice may never sleep, but… Read More
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What’s the Hangup? Tips for a Call Center Representative
As a call center representative that handles many of the same questions and routines every day, it’s easy to get lulled into a rhythm. Callers call, you answer their questions or help them find someone else who can, and it’s… Read More
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Call Center Metrics to Keep In Mind
We truly do live in the age of information overload, which can make cutting through the wealth of data to get at what actually matters seem almost impossible. Effective call centers have learned to keep on top of the call… Read More
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So Many Call Center Services!
You might have noticed that on this blog we tend to talk about a few specific services we offer. We’ve recently touched on satisfaction surveys, data entry, holiday services, and the general advantages of hiring an outsourced call center. But… Read More
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Tips for Help Desk Representatives
Tackling a more technical side of customer service can be difficult from time to time. When customers require a more specific solution to their tech challenge, it is definitely worthwhile to be able to present them with that solution effectively…. Read More
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Five Reasons to Add Live Chat to Your Call Service Package
One of the biggest frustrations customers face when shopping online and contacting businesses online is trying to find someone who can answer their questions immediately and accurately. One of the biggest and smartest trends in online business today is live… Read More
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Who Needs Call Center Services? You Do!
If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
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Hire a Call Center for Holiday Services this Fourth of July
Independence day is just a little over a week away, and you don’t know what to do. Since it falls on a Monday this year, there’s going to be a lot of people expecting to be able to get a… Read More
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Three Reasons to Outsource Your Data Entry
If you are a business owner or project manager who relies on collecting and analyzing data, you understand that the most tedious and time consuming aspect of the process is the data entry. Considering the time and money spent on… Read More