Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
Blog
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It’s Not Too Early to Think of Holiday Call Service
Those in successful companies know that putting customers first is the key to their success. “The customer is always right” is a saying which evokes a very specific ethos. Catering to the needs of your customers is first and foremost,… Read More
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7 Tips for Writing Effective Survey Questions
Whether for a customer satisfaction survey or for a new product marketing survey, we know that having simply stated questions is key to having an effective survey. You’ll want to maximize your learning potential, and question phrasing is crucial. When… Read More
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Beware of Offshore Call Centers
Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
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Outsourcing Your IT Help Desk Works for Everyone
One of the biggest problems companies face, operating in our modern technologically advanced society, is what to do when technology invariably fails, breaks down, or doesn’t operate the way we intend. Top businesses rely on professional IT service to run… Read More
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Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More
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Why Live Answering Services are Better Than Automated
While we have all ended up in an automated loop jam while trying to call a company to complete a simple task. More often than not, this complicates or lengthens a simple task, or after going through all the automated… Read More
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Attention Lawyers! You Need a Call Center Representative!
If you’re a lawyer you know how important it is to have an open line for clients to contact you at all time. The people you represent rely on you for information, advice, and support. Justice may never sleep, but… Read More
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What’s the Hangup? Tips for a Call Center Representative
As a call center representative that handles many of the same questions and routines every day, it’s easy to get lulled into a rhythm. Callers call, you answer their questions or help them find someone else who can, and it’s… Read More
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Call Center Metrics to Keep In Mind
We truly do live in the age of information overload, which can make cutting through the wealth of data to get at what actually matters seem almost impossible. Effective call centers have learned to keep on top of the call… Read More