How often have you heard someone express the feeling that they wanted somebody to talk to? It’s a sentiment shared by many, especially when it comes to calling businesses. People do not want to talk to an uncaring robot –… Read More
Blog
-
How can Alarm Monitoring Help Your Business?
Here at Telerep, we’ve already given you many reasons why you should consider employing us for all your call center services. Businesses as varied as plumbers and retail establishments can benefit from using an answering service and promote growth with… Read More
-
A Great Team – Plumbers and Call Center Service
Call center service is great for many different types of businesses from healthcare to retail services. Every company understands how important customer service is with regards to growth and increasing profitability. Inbound phone calls need to be answered promptly and… Read More
-
We Prescribe Call Centers for your Healthcare Facility
When a patient calls their doctor’s office, they don’t want to deal with a cranky receptionist on the other end or be stuck on hold. In fact, one of the chief reasons cited by patients for their level of dissatisfaction… Read More
-
A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
-
It’s Not Too Early to Think of Holiday Call Service
Those in successful companies know that putting customers first is the key to their success. “The customer is always right” is a saying which evokes a very specific ethos. Catering to the needs of your customers is first and foremost,… Read More
-
7 Tips for Writing Effective Survey Questions
Whether for a customer satisfaction survey or for a new product marketing survey, we know that having simply stated questions is key to having an effective survey. You’ll want to maximize your learning potential, and question phrasing is crucial. When… Read More
-
Beware of Offshore Call Centers
Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
-
Outsourcing Your IT Help Desk Works for Everyone
One of the biggest problems companies face, operating in our modern technologically advanced society, is what to do when technology invariably fails, breaks down, or doesn’t operate the way we intend. Top businesses rely on professional IT service to run… Read More
-
Why Would a Towing Company Need a Call Center?
Your towing company has many components, and a call center might not be one of the first things to spring to your mind when thinking of all the things that your business involves. Many towing companies use in-house call centers,… Read More