Are you planning on starting a virtual call center for your business? If you are, congrats! You are making a fantastic business decision that will only help grow your business. If you want your business to stay current with all… Read More
Blog
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Online Surveys or Phone Surveys
People have been asking this question for several years now. What type of survey is the best for my business? Two of the most common ways of surveying people nowadays is by phone and online. Businesses are always unsure which… Read More
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Tips To Improve Your Answering Service
Do you think your answering service could use some help? An answering service can be an extremely useful asset to any business. However, this is only the case when interactions go smoothly between the answering service agents and the callers…. Read More
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The Disadvantages of Direct Mail Advertising
Before TV, the radio, and the internet, direct mail advertising ruled the marketing world. It was the only way for customers to find out about promotional offers and maintain inventory lists so that they could browse your selection of goods…. Read More
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
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Why It May Be Time to Hire a Virtual Receptionist
Efficiency is a watchword in the business world today. Companies are constantly seeking to decrease costs while increasing the efficiency of their business. For some companies, subcontracting to virtual staff can help lower costs as they work from other locations…. Read More
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3 Reasons Why Live Answering is Better than an Automated Service
An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More
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Why an Answering Service Makes Sense for Real Estate Agents
Real estate agents are incredibly busy between showings, stagings, and marketing. In a booming real estate market, it’s important to set yourself out from other real estate agents in the area. The best way to increase your business and customer… Read More
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Why Outsourcing Your Data Entry is a Smart Business Move
Data entry is a tall task, even for businesses that have an employee dedicated to it. As time becomes more and more difficult to find and hiring more employees becomes more and more costly, many companies are outsourcing their data… Read More