Before TV, the radio, and the internet, direct mail advertising ruled the marketing world. It was the only way for customers to find out about promotional offers and maintain inventory lists so that they could browse your selection of goods…. Read More
Blog
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
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Why It May Be Time to Hire a Virtual Receptionist
Efficiency is a watchword in the business world today. Companies are constantly seeking to decrease costs while increasing the efficiency of their business. For some companies, subcontracting to virtual staff can help lower costs as they work from other locations…. Read More
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3 Reasons Why Live Answering is Better than an Automated Service
An automated service is so old fashioned. Pressing number after number in the hopes of speaking with an employee can be extremely frustrating. Sometimes, you even need to leave a voicemail and have to wait to be called back. People… Read More
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Why an Answering Service Makes Sense for Real Estate Agents
Real estate agents are incredibly busy between showings, stagings, and marketing. In a booming real estate market, it’s important to set yourself out from other real estate agents in the area. The best way to increase your business and customer… Read More
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Why Outsourcing Your Data Entry is a Smart Business Move
Data entry is a tall task, even for businesses that have an employee dedicated to it. As time becomes more and more difficult to find and hiring more employees becomes more and more costly, many companies are outsourcing their data… Read More
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5 Ways to Collect Quality Customer Feedback
Keeping in touch with your customers and clients is incredibly important when it comes to increasing sales, providing excellent customer service, and adapting your business to meet their needs. Here are five of our favorite ways to collect quality customer… Read More
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6 Reasons Phone Surveys Work for Businesses
Email surveys are very popular since you can end up in thousands of inboxes after a single click, but are they offering you an effective return rate? Phone surveys are a very cost-effective option for business owners and they typically… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More