It’s no secret, being a call center representative has quite a few challenges. You may be faced with customers that are just plain rude, or you may encounter situations that involve some delicacy in how they need to be handled…. Read More
Blog
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Why You Need To Use Inbound Marketing
Inbound marketing is a tactic that offers simple benefits to companies of all sizes. The potential return surpasses the investment you’d make. Inbound marketing focuses on making a connection with your audience. In fact, that’s goal of most marketing forms…. Read More
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Why Your Company Needs Live Chat Services
In every field, technology develops at a rapid rate. While something may be trendy one year, it could be outdated by the next. The idea of having a Live Chat for your customers is growing in popularity. It’s a small… Read More
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How To Interpret And React To Customer Feedback
Customer feedback (especially in today’s digital world) is a vital part of growing your business to its fullest potential. Adaptability is a necessity, and feedback from your consumers gives you the chance to do such a thing. However, you have… Read More
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How To Be Efficient In Data Entry
In today’s technological age where everything is digitized, data entry is a critical component to the structure of businesses (large and small). With this in mind, the emphasis on the process has become heightened, as more and more companies are… Read More
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How To Write A Valuable Survey
A survey is a method that all businesses should look to frequently employ. Through surveys, you’ll be able to get the quickest response to some of your most important questions, no matter who you’re targeting. There are different types of… Read More
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Why Using An Answering Service Brings You Value
In the business world, answering services should never be dismissed. While it may be an interesting cost, the reward you’ll receive will show in many other sectors. The most obvious reason to employ an answering center is due to the… Read More
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Why Having A Live Media Response Is Important
So you’ve just employed a new marketing campaign. All those hours of hard work, whether it’s through research, organization, strategy or tactics, have finally paid off. Go ahead, you deserve some time to celebrate. However, after your campaign is fully… Read More
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Building a Good Customer Service Team
The prevalence of online services has conditioned most consumers to expect instant gratification by removing much of the natural friction associated with human interaction (think fighting traffic, waiting for return emails, or sitting on hold on the phone). Consumers’ collective… Read More