The answering service is a benefit to any business, but it’s important to make sure these customer experiences are ending on a positive note. Those responsible for answering customer calls are the first line of contact one would have with… Read More
Blog
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Why Your Business Needs Alarm Monitoring
A call center has a wide variety of day-to-day functions. They’re much more versatile than people may realize, as a plethora of services can be performed. Business can benefit from these services because it saves them money in the future…. Read More
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The Advantages Of A Virtual Receptionist
The way businesses operate constantly changes, even within six month periods. Companies need to stay adaptable and flexible to drive results. The modern business stresses efficiency, not only in how they spend but also how they operate. One way to… Read More
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The Mistakes You Can’t Make In Customer Service
If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s been worthy of the cost. By tracking key performance indicators… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More
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How To Talk With Disgruntled Customers
The disgruntled customer. The angry customer. The aggressive customer. There are plenty of different ways you can describe someone who’s upset because of a bad experience, but you can flip the script. You may not think about it as someone… Read More
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The Qualities Of Great Customer Service
Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong,… Read More
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How To Be Professional On The Phone
Professionalism is a skill that you can (and should) develop. In the business world, to grow your personal brand or to be a good employee, you have to articulate yourself in a professional manner. If you don’t speak with a… Read More
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The Dangers Of Outsourcing To A Foreign Call Center
Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More