If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
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The KPI Statistics To Know
Call centers are a great way to make your business more effective. When you invest in a call center, it’s important to measure how successful it is, and if it’s been worthy of the cost. By tracking key performance indicators… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More
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How To Talk With Disgruntled Customers
The disgruntled customer. The angry customer. The aggressive customer. There are plenty of different ways you can describe someone who’s upset because of a bad experience, but you can flip the script. You may not think about it as someone… Read More
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The Qualities Of Great Customer Service
Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong,… Read More
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How To Be Professional On The Phone
Professionalism is a skill that you can (and should) develop. In the business world, to grow your personal brand or to be a good employee, you have to articulate yourself in a professional manner. If you don’t speak with a… Read More
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The Dangers Of Outsourcing To A Foreign Call Center
Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More
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How To Be A Perfect Call Center Representative
It’s no secret, being a call center representative has quite a few challenges. You may be faced with customers that are just plain rude, or you may encounter situations that involve some delicacy in how they need to be handled…. Read More
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Why You Need To Use Inbound Marketing
Inbound marketing is a tactic that offers simple benefits to companies of all sizes. The potential return surpasses the investment you’d make. Inbound marketing focuses on making a connection with your audience. In fact, that’s goal of most marketing forms…. Read More
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Why Your Company Needs Live Chat Services
In every field, technology develops at a rapid rate. While something may be trendy one year, it could be outdated by the next. The idea of having a Live Chat for your customers is growing in popularity. It’s a small… Read More