It can be nerve-wracking to call people with no idea who they are and how they are going to respond. It can be especially unnerving when you are tying to sell people something because you already know that isn’t the… Read More
Blog
-
How To Keep Control Of The Conversation
A lot of people who contact call centers want to get straight to the point and continue with their day. However, there are always a few that can be quite chatty, which keeps other customers on hold for a longer… Read More
-
The Customer Service Trends to Look Out For in 2018
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.
-
Expert Customer Service Can Lead to a World of Possibilities
Think of how many meaningful interactions you’ve had with customer service representatives when trying to cancel an account or get a question answered. How did being listened to make you feel? How did that excellent customer service interaction change your… Read More
-
The Benefits of Live Chat Services
Live chat is a transformative service for many businesses that choose to take advantage of it. Instead of needing to type out a formal email to get answers, customers will be able to instantly speak with someone who is knowledgeable… Read More
-
Email Customer Service Tips
Customer Service comes in many different forms, and today, it can come through email. With any company, customer service has a telephone line, but the most prominent way to get a response is through a direct email. Many companies use… Read More
-
How To Perfect Your Cold-Calling Technique
For the unfamiliar, cold-calling can be a terrifying situation. You’re intentionally throwing yourself into an unknown, which is inherently scary. In reality, there are plenty of ways to navigate this call to make it feel as smooth as possible. The… Read More
-
How to Provide Expert Customer Service
Providing excellent customer service is key to retaining customers and demonstrating the professional and caring culture of your company. It’s the job of customer service professionals to be the faces and voices of the company. They’re called representatives because they… Read More
-
Call Center Etiquette 101
Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
-
3 Ways to Handle a Disgruntled Customer
Unfortunately, disgruntled customers are a fact of life when you work in the customer service field. While it’s easy to get frustrated or upset when the customer on the other end of the phone is upset with you, keeping a… Read More