If you are looking for a way to improve your quality of business, a virtual receptionist may be a great option for you. It is great for businesses that have a large customer base and receive a lot of calls… Read More
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How To Professionally Write An Email
With new technology and computers, customer service goes beyond face-to-face and over the phone contact. Now, you must know how to provide professionalism and customer service via email as well. Emailing is still fairly new, but it is becoming one… Read More
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4 Ways to Provide Exceptional Customer Service
Providing exceptional customer service is not easy, but it is a great way to distinguish your business from other competitors. While consumers might not remember average customer service interactions, they will always remember positive or negative ones. How can you… Read More
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Tips For Dealing With Angry Customers
When talking to different types of people all day, you are bound to come across some customers that aren’t so happy. Part of your job at a call center is addressing any problems that a customer may have. Sometimes, they… Read More
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What’s The Difference Between An Answering Service And A Call Center?
A lot of times, we use the terms answering service and call center interchangeably. They do essentially appear to be the same. When you look at both of them, they are similarly filled with operators, phones, and computers. While both… Read More
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Why Your Business Needs An IT Help Desk Service
When running a business, people are expecting you to do so many things at once and it can be hard to keep up. That is why it is important to hire the help that you need to ensure that your… Read More
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3 Ways An Answering Service Can Benefit Your Business
If you are considering an answering service for your business, you have reached the right blog for you. Every business decision is an important one and must be thought out carefully. However, when you are swamped with work and receiving… Read More
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How To Get Over Your Cold Calling Anxiety
It can be nerve-wracking to call people with no idea who they are and how they are going to respond. It can be especially unnerving when you are tying to sell people something because you already know that isn’t the… Read More
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How To Keep Control Of The Conversation
A lot of people who contact call centers want to get straight to the point and continue with their day. However, there are always a few that can be quite chatty, which keeps other customers on hold for a longer… Read More
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The Customer Service Trends to Look Out For in 2018
2018 is here, and along with it come countless trends in fashion, music, and customer service. You heard us right! Here are some of the customer service trends that will be everywhere this year.