It’s likely that your business had entered the new year thinking of all the ways you grew and struggled throughout the last year. A thoughtful review is one of the keys to ensuring that you can build and develop your… Read More
Blog
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Help Desks: What You Need to Know
There are a variety of different answering services available to businesses. It can be confusing to differentiate between the services because the terms are sometimes used interchangeably. However, a help desk is different from a typical call center or virtual… Read More
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Who Can Benefit from Call Center Services?
When call center technology was first introduced to the public, call center services were very expensive, so only the largest and most successful companies and industries could utilize them. Today, as technology has improved, these services have become more affordable…. Read More
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4 Reasons Why Customer Service is So Important for Business
A business is nothing without its customers and consumers, making customer service one of the most important aspect of a successful business. Good service is what keeps people coming back and talking about your business to other people. Here are… Read More
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4 Reasons to Choose an Answering Service for Your Small Business
Running a business is no easy task, especially if you are trying to get a small business off of the ground. Though it can be difficult to manage a small business, it can be very worth it in the long… Read More
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5 Great Benefits of a Medical Call Center
Are you looking to improve your medical office or center? Adding the services of a call center is a great way to improve your efficiency and your relationships with patients. Call centers can assist with bridging the gap between customers… Read More
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4 Ways to Collect Customer Feedback
You can not run a successful business without any customers or clientele. Customer satisfaction is one of the most important aspects of any business because the happier your customers are, the more business you will get. It is important to… Read More
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Phone vs. Email: Which is Better for Business Communication?
Business communication is constantly evolving, and it is important to know what the best form of business communication is so that you can better communicate with others. For the most part, there are two forms of business communication to really… Read More
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The Two Types of Call Centers Part 2: Outbound
Given the variety of call center services available, inbound and outbound call centers are the most well-known. While an inbound call center focuses on receiving calls from customers or other types of callers, such as in the case of disaster… Read More
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The Two Types of Call Centers Part 1: Inbound
If you have been considering investing in a call center for your business, it is important to know the distinction between the two types. Call centers are separated into inbound and outbound, depending on what type of service you are… Read More