If you have been shopping different call center options for your business, then you have probably heard of the virtual call center. But what is it exactly? And how can you know if it will be the right fit for… Read More
Blog
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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Why Your Business Could Benefit from Live Chat Services
More businesses are getting into the trend of adding live chat support to their websites. Live chat gets customers engaged with your site before they click away, and puts the answers they want at their fingertips. There are several reasons… Read More
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The Difference Between an Answering Service and a Call Center
When you are looking for the right phone service, you want something that will boost business and make your company professional. But it can be tricky to narrow down all of the options out there. To start, how can you… Read More
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Three Customer Service Mistakes You Can’t Afford to Make
It can be a daunting task to manage the needs and questions of thousands of customers. The role of customer service is to be the bridge between your business and your customers, that line of communication and feedback to help… Read More
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Increase Productivity with these Data Entry Tips
The digitization of data has changed many industries, as businesses rely on data entry to provide detailed and accurate records for use in key business decisions. This means that data entry professionals need to be accurate, organized, and productive in… Read More
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Why Your Business Needs Call Recording
If you have been thinking about what features to add to your call center services, then maybe you have been hesitant about call recording. Perhaps you are afraid that the privacy concerns that are associated with recording calls will turn… Read More
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Direct Mail Advertising: The Pros and The Cons
Whether it is through sales letters, brochures, order forms or prepaid envelopes, direct mail advertising is anything that you can send to potential customers on behalf of your company. But, these days you may be wondering how effective direct mail… Read More
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The Benefits of Inbound and Outbound Customer Service
As you probably know, a call center can provide a number of services. Two of the most common functions of a typical call center is to accept incoming calls and make outgoing ones. These services, known as inbound and outbound… Read More
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Steps to Successful Cold Calling
Cold calling can be a challenging and stress-inducing process. Venturing into the unknown of trying to promote a product or service to a stranger often is because you expect that they won’t be happy to have their day interrupted by… Read More