Every company from the largest Fortune 500 to the smallest mom-and-pop has to figure out how to handle incoming communication. If you only get the occasional call or email, this can be easily handled. As these communications scale up and… Read More
Blog
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How to Improve Your Answering Service
When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More
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3 Benefits of Employee Satisfaction Surveys
Many business owners might not have considered that surveys can benefit their business on the internal level. By offering an employee satisfaction survey, you are letting the people who work for you know that they have a voice and that… Read More
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How to Use Customer Feedback
There are a lot of different ways to collect customer feedback, such as through surveys or online. But what do you do once you have all of this data? Customer opinion is a valuable element of your company’s success. Here… Read More
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Three Tips for Writing a Phone Survey
How effective was your teams last phone survey? While phone surveys can be a critical part of helping your team gather information and become more successful, if not written well, they can be more of a time waster than an… Read More
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3 Tips for Successful Email Customer Service
There are many different ways to deliver customer service, depending on the needs of your business. And while a call center is a great tool for reaching customers, there are many people who prefer to communicate by email. You can… Read More
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The Benefits Of Appointment Scheduling Services
You can be very busy running your business, and it can be difficult to keep track of everything. But a call center, like TeleRep, can offer several advantages with online appointment scheduling services that will give your company an edge… Read More
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Three Reasons Your Business Needs a Virtual Call Center
If you have been shopping different call center options for your business, then you have probably heard of the virtual call center. But what is it exactly? And how can you know if it will be the right fit for… Read More
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How to Sound Professional When Taking a Call
The success of your call services, and by that extent your business, depends on the skills of the receptionist. And when that task falls to you, it’s good to be prepared with a few ways to assure customers that you… Read More
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Why Your Business Could Benefit from Live Chat Services
More businesses are getting into the trend of adding live chat support to their websites. Live chat gets customers engaged with your site before they click away, and puts the answers they want at their fingertips. There are several reasons… Read More