Feedback is one of the most important parts of having a successful customer relationship. When you know what people think about your business then it can inform you on what are your strengths, where to improve, and if there is… Read More
Blog
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Reasons to Invest in a VoIP Phone System
Having an easy to use, reliable phone service is one of the most critical things your business needs to be successful. No matter how tech-savvy and phone adverse your customers are, you’re going to need phones on a daily basis…. Read More
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How An Answering Service Can Benefit Home Contractors
When you are in the high-demand industry of a home contractor, your schedule can be tight. That is why you can’t afford to lose valuable time on managing phone calls. Instead, trust this important task with an answering service and… Read More
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Why You Should Outsource a Call Center
Every company from the largest Fortune 500 to the smallest mom-and-pop has to figure out how to handle incoming communication. If you only get the occasional call or email, this can be easily handled. As these communications scale up and… Read More
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How to Improve Your Answering Service
When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More
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3 Benefits of Employee Satisfaction Surveys
Many business owners might not have considered that surveys can benefit their business on the internal level. By offering an employee satisfaction survey, you are letting the people who work for you know that they have a voice and that… Read More
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How to Use Customer Feedback
There are a lot of different ways to collect customer feedback, such as through surveys or online. But what do you do once you have all of this data? Customer opinion is a valuable element of your company’s success. Here… Read More
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Three Tips for Writing a Phone Survey
How effective was your teams last phone survey? While phone surveys can be a critical part of helping your team gather information and become more successful, if not written well, they can be more of a time waster than an… Read More
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3 Tips for Successful Email Customer Service
There are many different ways to deliver customer service, depending on the needs of your business. And while a call center is a great tool for reaching customers, there are many people who prefer to communicate by email. You can… Read More
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The Benefits Of Appointment Scheduling Services
You can be very busy running your business, and it can be difficult to keep track of everything. But a call center, like TeleRep, can offer several advantages with online appointment scheduling services that will give your company an edge… Read More