If you’re looking for ways to improve customer retention in your business, TeleRep is here to help! From providing outstanding customer service to rewarding loyalty, there are many things you can do to retain existing customers and attract new ones…. Read More
Blog
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Finding the Right Inbound Call Center for Your Needs
Are your phones ringing constantly? Is your in-house team struggling to keep up? Wait times are increasing, while customer satisfaction is decreasing. It’s time to call in reinforcements, that is, a call center service. But which inbound call center company… Read More
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Answering Service vs Call Center: Key Differences
When looking for the right phone service for your business, you want something that will boost sales and make your company stand out from the competition. But it can be tricky to narrow down all the options. How can you… Read More
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How to Collect Customer Feedback
Feedback is one of the most important parts of a successful customer relationship. Knowing what people think about your business can inform you about your strengths, where to improve, and if there is any miscommunication between your business and your… Read More
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Reducing Hold Times in Your Call Center
One of the most talked-about subjects in the customer service industry is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your call… Read More
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5 Qualities Every Call Center Agent Needs
Call centers can elevate your reputation with customers, ensure everyone receives the assistance they need, and market your brand. However, they can’t accomplish any of that without the right call center agent on the other end of the line. A… Read More
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Tips for Hiring an Answering Service
If you Google search “answering services,” you will likely find more results than you expected. While it’s great having so many options, knowing which is right for you might be overwhelming. There are plenty of reasons to choose one over… Read More
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How to Pick the Right Inbound Call Center for Your Business
Your phones are ringing constantly, and your employees are struggling to keep up. Wait times are going up, while customer satisfaction is declining. It’s time to get some help. But which inbound call center company do you choose? You want… Read More
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Can Your Business Benefit from an Answering Service?
Although they often get ignored, live telephone answering services are essential to the business and customer service industries. Their services lead to improved customer experiences and higher productivity for workers. Small businesses, specifically, tend to overlook the benefits hiring an… Read More
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How to Handle Angry Callers
When you take many customer calls, chances are that every experience won’t be as pleasant. In cases when you come across a disgruntled or angry customer on the phone, it can be much more difficult to know how to handle… Read More