The holiday season is the perfect time to try call center services for your business. A call center is great whether you are extra busy or planning on taking time off and need to close up shop. Here are some… Read More
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How to Make a Successful Customer Satisfaction Survey
Being able to gauge how your customers like your business is key to your success. That is why customer satisfaction surveys can be so valuable. Here are some things that make a great customer satisfaction survey.
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The Benefits of Call Centers for Healthcare Providers
There are many ways that a call center can help a business, and that includes healthcare establishments. Not only does a call center save you time and work, but it can help you better perform your job. Here are some… Read More
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3 Things to Consider About Using an Answering Service
For any business, it is a good problem to have to deal with a high volume of calls. But you don’t want to get to the point where you risk losing customers because you couldn’t get to the phone. An… Read More
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4 Tips to Improve Your Live Chat Services
In today’s marketplace, you can not be content to only talk to your customers during a sale. Communication with them needs to be something that happens quickly and naturally, especially when they have a question or issue that they need… Read More
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Tips to Maintain Control in a Phone Conversation
When speaking to customers over the phone, you might run into problems that you wouldn’t normally encounter from other means of contact. One of these problems is a customer taking over a conversation. But there are simple ways to make… Read More
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How a Virtual Receptionist Benefits Your Business
With businesses becoming more technologically advanced every day, sometimes keeping up is about survival. However, there are a lot of benefits that come with updating how you run your business, such as getting a virtual receptionist. Here are some benefits… Read More
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Reasons Your Business Needs Tech Support
Whether or not your business uses a call center for customer service, you should consider adding a tech support team. There are many ways that adding tech support can boost your business. Here are some reasons why you should include… Read More
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What to do if You’re Nervous about Cold Calling
It’s perfectly understandable if the idea of cold calling makes you anxious. Most people on the other end of the phone don’t like the idea of talking to a stranger, especially one that is trying to sell something. But if cold… Read More
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3 Common Misconceptions of Customer Service
When it comes to running a successful business, customer service can often make or break your level of growth. But there is so much information on what businesses should and shouldn’t do to provide quality customer service that it can… Read More