A call center offers many services, most notably accepting incoming calls and making outgoing ones, which is called inbound and outbound calling. Inbound and outbound calling, are considered the basis of good-quality customer service for a business. Read on for a quick… Read More
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The Benefits of Customer Care Call Center Services
Any business can benefit from the fantastic customer care services of a live answering call center. These services give companies a better sense of professionalism to their customers while efficiently helping their needs. Here are some ways that your business… Read More
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The Benefits of an After-Hours Call Service for Your Baltimore Business
It’s a well-documented fact that using voicemail services can end up hurting a business. Sometimes businesses end up losing over two-thirds of their calls by not having a live person on the other line! That’s why we’re such proponents of… Read More
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3 Reasons Your New Business Could Benefit from Life Answering Services
When you are just starting out your business, it can be a time of making big choices that will be critical to your success. One of these choices will be how to interact with your customers, particularly as they call… Read More
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Emerging Customer Service Trends in 2020
It’s a new year, and if you have been thinking of how to make this year even better for your business, then you should keep an eye on the coming marketing trends. Already, there are patterns carrying over from 2019… Read More
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3 Reasons Voicemail is Bad for Business
It’s pretty much the standard for the average business to use voicemail to answer customer calls when everyone is away from the phone. But, even though it is expected by customers to have to deal with leaving a message when… Read More
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The Three Steps of Phone Etiquette
Whether or not you employ the services of call centers for your business, it’s key to know how to properly address a customer on the phone. It’s no secret that first impressions are powerful, which is why having the right… Read More
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Bad Weather, Great Service: Winter Answering Services
For many businesses, when bad weather hits, it can often disrupt normal protocol. Unfortunately, this can contribute to short-staffed businesses delivering poor customer service. The best thing about an answering service is that it can maintain the professional interaction with… Read More
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How Alarm Monitoring can Benefit Your Business
Depending on the type of business you have, you might have considered the many services offered by a call center. Alarm monitoring is one type of service that can do a lot to enhance the security of your business. Here… Read More
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How Customer Service is the Foundation of Good Business
Your business is valuable, and there are a lot of factors that contribute to its success, including the level of customer service. Customer service isn’t just a good idea; it can make or break your business. Here are some reasons… Read More