Running a business is hard, and that’s an understatement. You have a lot on your plate, so every single day there are many reasons why you may hear the phone ring and just not be able to get to it…. Read More
Blog
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4 Signs You Should Hire an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More
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Four Customer Service Skills Representatives Need in 2021
For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More
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4 Benefits of a Virtual Receptionist for Small Businesses
Running a small business isn’t easy. Sometimes, it can feel as though you have an endless amount of tasks on your plate. Among all the concerns that come with the territory of small business ownership, one thing that you most… Read More
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Tips for Effective Call Center Training
In any profession, training is of the utmost importance. But it is especially important for call center representatives. Here at TeleRep, we take pride in training our representatives to speak with authority on the product or service our clients provide… Read More
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Why People Call After Hours
If your business’ call center is not open 24/7, you may notice an influx of calls after regular business hours. As a small business owner, this can be understandably frustrating. Missed calls are bad for business. You could be losing… Read More
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Why You Should Avoid Putting Customers on Hold
If you’re a new call center representative, it won’t be long before you find yourself having to put a customer on hold. Doing so can give you time to research the proper answer to the question they might be asking,… Read More
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Why Call Centers Are Going Remote
Back in March of this year, innumerable businesses across the country made a sudden shift: going remote. Really, this has been an ongoing trend for years. But the COVID-19 pandemic accelerated the process. Call centers are just one of the… Read More
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What Industries Need a 24/7 Answering Service?
There is no better way to deal with call overflow than with a 24/7 answering service. You only pay for them when they’re being used. You don’t have to provide them with healthcare or paid time off; we take care… Read More
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Myths About Virtual Receptionists
Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number… Read More