Customer service is not merely something that is required as a response to customer complaints. Customer service should be a proactive strategy used before, during, and after a sale. In fact, customer service can be a definitive factor in whether… Read More
Blog
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How to Properly Handle Customer Complaints
A call center agent is a company’s first line of defense when it comes to solving customers’ complaints. As a result, they deal with the worst of a customer’s frustration, even though they were not at fault for the problem…. Read More
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5 Essential Skills Every Call Center Agent Should Have
Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. It is essential to understand the qualities… Read More
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4 Signs Your Business Needs an Answering Service
Starting your business is an incredibly exciting experience. You get to create the job you want for yourself and have complete control over everything. But, a business also comes with a lot of responsibilities. If you are having trouble juggling… Read More
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Tips for Managing High Call Volume
High call volume can be a significant challenge to call centers working to satisfy customer inquiries. If you work at or own a call center, customers expect their calls to be answered immediately. Every missed call is a missed opportunity… Read More
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How Missed Calls Can Impact Your Business
No one likes dealing with missed calls. Playing phone tag with a customer in a business setting always feels like a missed opportunity and is frustrating for both parties. While an answering service can alleviate these issues, it’s important to… Read More
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Benefits of Having 24/7 Phone Answering Services for Your Business
As a small business owner, you understand how essential it is to keep your customers happy by being accessible. If a customer reaches out and you are unavailable, it could cause you to lose a client, affecting your profits. For… Read More
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4 Customer Service Training Tips for Call Center Agents
No matter what type of business you run, customer service is the backbone of all industries. The better your customer service, the better your business performs. Thus, you would want your employees to deliver quality customer service. Giving your team… Read More
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4 Phrases Call Center Representatives Should Never Use
Working in a customer service environment can be very stressful. Angry customers, overbearing managers, and unhelpful coworkers can all add to the strain of working in a call center. However, good call center agents do not let the customer hear… Read More
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How to Reduce Call Abandonment in Your Call Center
When it comes to call centers, dropped calls are all too common. In fact, costumes waiting for an agent can easily hang up after a few minutes of being stuck on hold. The reality is, people are looking for immediate… Read More