Why should you choose live operators in an era of automation? Here at TeleRep, we believe there are countless reasons to do so. But chief among them is the personalization that only live operators can provide. Now more than ever,… Read More
Blog
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Why Call Centers Should Schedule Callbacks
Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
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4 Ways Call Center Agents Can Handle Escalations
Sooner or later, every call center agent will have to handle an escalation. It simply comes with the territory of customer service that, every now and then, you will have to contend with an unhappy customer. But our agents are… Read More
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How Call Center Agents Set Up Their Home Office
About a year ago, a majority of call centers in the United States went remote. Many of them will stay that way. While working from home comes with quite a few quality of life benefits for many people, it isn’t… Read More
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How Our Agents Handle Emergency Calls
Our contact center agents are expertly trained to handle calls from a wide variety of industries. While every call we receive is truly important to us, some of them are more urgent than others. We are no strangers to adeptly… Read More
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The Benefits of Live Operators in Customer Service
Outstanding customer service should be the backbone of your business strategy. Beyond the quality of the product or service you provide, there are few things that can do more to help your business thrive. As one of the nation’s leading… Read More
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Tips for Reducing Hold Time in Your Call Center
One of the most talked-about subjects in the world of customer service is whether or not you should put customers on hold. As a rule of thumb, it’s generally best to avoid doing so. But under some circumstances—especially when your… Read More
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Common Misconceptions in Customer Service
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More
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Why Customer Service Shouldn’t be Automated
Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automation in customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely… Read More
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Don’t Believe These Myths About Answering Services!
If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or… Read More