More than ever, companies rely on virtual and inbound call centers to handle all of their customer service needs. However, it takes more than friendly customer service to deliver an exceptional customer experience. Organizations use call centers for much more… Read More
Blog
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Debunking Common Call Center Myths
Call centers are integral parts of any business. They are often the first point of contact when customers need support. Despite the bad reputation call centers have endured for decades, they are more than just cost centers. Truly successful contact… Read More
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Three Ways to Improve Customer Service in Call Centers
Call centers are the backbone of companies today. An efficient and well-managed call center can go a long way in improving customer experience and retention. Your call center is a direct reflection of your business. If customers have unpleasant experiences… Read More
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Five Reasons to Have Live Phone Answering Services
Answering the phone isn’t at the top of most business owners’ “favorite tasks” list. Sitting on the phone and answering questions is important to building business, but it takes you away from actually doing business. And for many small business… Read More
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Running a Remote Call Center
The last year has completely redefined what “working from home” really means. In fact, some call centers are beginning to wonder if they should transition back to office life, as many people aren’t in a rush to get back to… Read More
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How to Handle Call Overflow in the Busy Season
Depending on the nature of your business, you may or may not have a busy season. When business remains relatively stable all year long, it makes staffing easy. But when it picks up dramatically for a certain portion of the… Read More
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How to Perfect Call Center Training
You cannot train a truly spectacular call center agent in a day. An effective training regimen requires time, determination, and careful planning. Call centers that skimp on training will pay the price in the end. But, when done right, it… Read More
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How to Personalize a Customer Service Call
Why should you choose live operators in an era of automation? Here at TeleRep, we believe there are countless reasons to do so. But chief among them is the personalization that only live operators can provide. Now more than ever,… Read More
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Why Call Centers Should Schedule Callbacks
Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
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4 Ways Call Center Agents Can Handle Escalations
Sooner or later, every call center agent will have to handle an escalation. It simply comes with the territory of customer service that, every now and then, you will have to contend with an unhappy customer. But our agents are… Read More