Here is what you need to know about the difference between an inbound and outbound call center.
There is almost no limit to how much a call center can improve your business-customer relations. When you are looking to improve your customer’s experience with your business on the phone, you might be wondering about what specific call center services you need. Are you familiar with inbound and outbound call centers? These terms can be easy to mix up at first, but each has a distinctly different function. Here is what you need to know about the difference between an inbound and outbound call center.
Inbound Call Center
Inbound call centers are for receiving calls from customers to you. These calls are typically in response to an advertisement about your company’s product or service, whether you place an ad on TV, the paper, billboards, etc. This type of call is significant because it tells you how effective your marketing strategy is, without you having to solicit calls. There are many ways to grow your number of inbound calls. Make sure that you put your number in clear, easy-to-read text on any of your marketing materials. If people come across your website online, add a click-to-call feature that lets customers directly call you from the internet.
Outbound Call Centers
Outbound call centers are simple to define because they have the exact opposite function as inbound call centers. Outbound calling is for your staff to make calls to customers. Examples of outbound calling include cold calling and following up with past or current customers. For successful outbound calling, make sure to ask every person that enters your office to leave their contact information, especially their phone number. Having these numbers means that the person will more likely expect a call from you, and you can easily follow up and make a new sale.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.