Working in a call center isn’t for everybody. No matter the quality of the service you’re providing or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More
Blog
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4 Signs You Need an Answering Service
Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More
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Can Your Business Benefit from an Answering Service?
Although they often get ignored, live telephone answering services are an essential component of the business and customer service industries. Their services lead to improved customer experiences and higher productivity for workers. Small businesses, specifically, tend to overlook the benefits… Read More
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Tips for Handling Customer Escalations
Customer escalations happen when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support. This situation can be difficult and stressful for the customer and the business. However, by following some best practices,… Read More
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Skills Every Call Center Agent Needs
Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center agents… Read More
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How to Reduce Call Abandonment in Your Call Center
When a caller hangs up the call before connecting to the agent, it is known as call abandonment. The call abandon rate is the ratio of the number of calls abandoned to the total number of calls arrived. Most call… Read More
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How to Improve Your Call Center Services
At the heart of any call center is the need for excellent support service. This need sits as the basis of all call center improvement strategies, intending to be as swift and efficient as possible. Are you also looking to… Read More
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Debunking Common Customer Service Myths
Here at TeleRep, we take pride in training our new call center workers to meet and exceed even the highest expectations our clients might have. A successful agent needs many skills, but chief among them is outstanding customer service. In… Read More
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5 Best Practices for Call Center Agents
When facing an issue with a product or service, a consumer’s first response is to contact the customer support line. Despite the popularity of social media, customers prefer to contact call centers for their problems. Call centers are essential to… Read More
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Benefits of Outbound Call Centers
At this point, it should be obvious how inbound call centers or answering services can benefit your business. However, the perks of having an outbound call center might not be immediately clear. Today, we will give you all the information… Read More