When we discuss call centers, there are two major types out there. In inbound call centers, calls are made to your business by leads or customers who want more info about what your product does or may have an interest… Read More
Author Archive
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Signs Your Business Needs Call Center Services
Many different types of businesses will usually benefit from having call centers. In fact, if you are a small business owner — regardless of the industry you work in — having the right processes in place is surely going to… Read More
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What to Look For in a Call Center
Did you know that if you’re not able to answer the phone, you may be missing out on business? A call center is a great way to ensure you’re available for your prospective and existing customers. A center takes the… Read More
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Important Questions to Ask When Hiring an Answering Service
There is no denying that not all answering services work the same way. In fact, there are certain aspects and components of an answering service that you should be sure to consider. The reality is, all customers should look for… Read More
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Tips for Handling Emergency Calls
Most contact centers will typically have a designated service to handle emergency calls — or at least they definitely should. In fact, having a proper procedure for handling any emergency calls that come your way becomes increasingly important for any… Read More
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How Excellent Customer Service Can Improve Your Business
Business in the world today is hard. Everything seems to be becoming harder, more expensive, and/or more time-consuming. Supply chains are broken, confidence in the system is rattled, and in many areas finding new help is difficult. All of this… Read More
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4 Types of Business that can Benefit from Hiring an Answering Service
Although they often get ignored, live telephone answering services are an essential component of the business and customer service industries. Their services lead to improved customer experiences and higher productivity for workers. Small businesses, specifically, tend to overlook the benefits… Read More
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How Automated Messages Impacts Your Call Center
Say goodbye to automated messages — having a call center for your business is increasingly popular among business owners, no matter the industry you are in. In fact, business owners are always looking for the best ways to ensure their… Read More
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Tips for Providing Personalized Customer Service
For a while now, marketing and promotional advice has centered around building your brand identity, but during the pandemic, there has been a shift in this thinking (like many shifts in how the world does business). Now there is a… Read More
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Tips for Improving First Call Resolution
Many people today don’t like to make phone calls, especially younger adults who are used to seeking out information on their own online or are more comfortable texting than calling. So it makes sense that when people do decide that… Read More