Hiring a call center to handle your client calls will help free up your employees’ time, and give your client piece of mind.
If you’re a lawyer you know how important it is to have an open line for clients to contact you at all time. The people you represent rely on you for information, advice, and support. Justice may never sleep, but you do. If you have clients and prospective clients contacting you at all hours of the day, it might be a good idea to invest in a receptionist from a nationwide call center and answering service.
A Personal Assurance
Chances are, if someone is calling a law office they’re probably pretty tense. They need to be assured they have someone on their side who can help them. An automated call or answering machine isn’t going to be very reassuring, but talking to a live call center agent will. An actual person on the other end of the line isn’t something even the best technology can replicate. Plus, a call center agent will be able to tell if the call needs to be put through to a lawyer, or can wait till a more convenient time.
Better for Business
When it comes down to it, a law firm is a business like any other. You have employees and expenses that need to be paid for. By outsourcing your receptionist to a call center, you’re in-house employees can focus on doing what they do best and don’t have to worry about answering the company phone. This investment will help you bring in more clients by having a dedicated person answering the phone and bringing in more clients 24/7.
Get In Touch With TeleRep Today
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter,LinkedIn, and Pinterest.