Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number of myths about virtual receptionists that hold businesses back from hiring them. Here at TeleRep, one of our goals is to make sure that people have a thorough sense of the many benefits of inbound call services. That’s why we’re dispelling a few of these myths.
Do you understand what a virtual receptionist is? Here are some myths these services.
They’re Expensive
Far too many people are held back from hiring a virtual receptionist because of the notion that they are too expensive. This is a misunderstanding. With all their benefits, we can see why you’d think that having one could cost a pretty penny. But in actuality, you’d probably be saving money if you hired one.
Consider this: you only have to pay for their services when they are being used. Most inbound call center services charge you by the minute. This means if your virtual receptionist isn’t actively working for you, you won’t have to pay them.
Then there is the fact that you will not have to for their benefits, such as health insurance or paid time off. At TeleRep, we take care of that so you don’t have to.
They Can’t Provide Good Customer Service
For our call center representatives, providing excellent customer service is of the utmost importance. Until we have the utmost confidence in their customer service abilities, they won’t answer a phone call on behalf of our clients.
Many people feel as though a virtual receptionist would amount to just dry, scripted phone calls. But our call center representatives have a knack for turning an ordinary phone call into a warm, friendly conversation, while still tackling the matter at hand.
All They Do Is Transfer Calls
Virtual receptionists can do more than just answer calls. We train our call center representatives as much as we can about the nature of your business so that they can speak with authority about the product or service you provide.
You might also think that your voice mail might suffice in place of a virtual receptionist. That would be a mistake. One of the biggest benefits of our services is that they are 24/7, and provide your callers with the sense that you always have their back. Even when your own offices are not open, our call center representatives are tirelessly working away.
Contact TeleRep Today!
If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on Facebook, Twitter, LinkedIn, and Pinterest.