Mistakes in customer service can lead to negative PR, and that’s not beneficial for anyone.
If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have your customers feeling more than satisfied with their experience. Things are never going to be perfect though, as mistakes are always going to occur. The smart companies do their best to minimize these mistakes. Mistakes in customer service can lead to negative PR, and that’s not beneficial for anyone.
Having A Long Wait Time
Whether it’s through calls or online chat services, having customers wait an excessively long time will not reflect well on your business. The way you respond matters. If you’re promising fast and efficient service, then that’s something the company should deliver. It’s important to make sure you a filled staff, and also a trained staff. Improper customer service training can lead to negative results.
Disregarding Social
Social media is probably a focal point for all businesses in the modern environment. And if it isn’t, it should be. No matter what demographic your audience revolves around, social media is the best way to engage customers, especially if they’re younger. It gives companies a chance to directly interact with their base, and that’s an opportunity that should not be ignored. Disregarding customers on social media means you’re inviting bad publicity. Even if you receive negative publicity, the right customer service approach allows you to remedy the situation in your favor. You have to acknowledge the presence of social media, and then use it to your advantage.
Hold
There’s nothing more frustrating as a caller than phoning into a company and immediately being put on hold. It gives off the vibe that the business doesn’t really care about you. While some hold music can actually be pleasant, nobody actually wants to be hearing it. Don’t be the business that makes customers wait on hold for an eternity.
The Call Center You Use
If you employ a call center, make sure you’re using one that’s properly trained. You need to make sure that the employees of the call center are customer-centric in all aspects of the job, no matter how difficult things may get. A call center can cut your costs, allowing you to spend in other areas, so make sure you find the best team.
Call Services From TeleRep
TeleRep knows how important live chat and call center services are to your business. We are well known for our professionalism and excellent customer service when dealing with your valued customers. Let your customers know you care, right now, with live chat services. To learn how TeleRep can help set your business apart, contact us online or give us a call at 1-800-638-2000. To see more examples of what we’ve done, follow us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.