Archive for March, 2025

• Can Your Business Benefit from an Answering Service?

  • March 28th, 2025
  • Posted in Answering Service
  • Tags: Answering Service, Call Center, Call Center Services

  Although they often get ignored, live telephone answering services are an essential component of the business and customer service industries. Their services lead to improved customer experiences and higher productivity for workers. Small businesses, specifically, tend to overlook the benefits… Read More

• Tips for Handling Customer Escalations

  • March 21st, 2025
  • Posted in Customer Relationship Management
  • Tags: Call Center, customer escalations, customer service

  Customer escalations happen when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support. This situation can be difficult and stressful for the customer and the business. However, by following some best practices,… Read More

• Skills Every Call Center Agent Needs

  • March 14th, 2025
  • Posted in Skilled Agents
  • Tags: call center agents, call centers, customer service

  Working in a call center can be a rewarding and fun position. You have the opportunity to speak with many kinds of people and help them with their concerns and answer their questions. Like every other career, call center agents… Read More

• How to Reduce Call Abandonment in Your Call Center

  • March 7th, 2025
  • Posted in customer support
  • Tags: call abonnement, Call Center, customer service

  When a caller hangs up the call before connecting to the agent, it is known as call abandonment. The call abandon rate is the ratio of the number of calls abandoned to the total number of calls arrived. Most call… Read More