Archive for July, 2024

• What’s the Difference Between an Inbound Call Center and an Answering Service?

  • July 26th, 2024
  • Posted in inbound call centers
  • Tags: Answering Service, Call Center Services, inbound call center

  Many people get confused about the differences associated with a call center compared to an answering service. It’s important to understand that call center services and answering services really are not the same thing. As a result, here is a… Read More

• How to Improve Call Center Productivity

  • July 12th, 2024
  • Posted in inbound call centers
  • Tags: Call Center, call center agents, call center productivity

  Recently, there’s been a lot of talk about how to measure call center productivity. The truth is, it’s hard to define productivity with a single number. There are many factors to consider, but one thing’s for sure: A call center’s productivity… Read More