Archive for May, 2024

• Important Considerations When Hiring a Call Center

  • May 31st, 2024
  • Posted in inbound call centers
  • Tags: answering services, call centers, hiring a call center

  As you run your business, you might have wondered whether call center services are worth your while. The hard fact is that you can’t always be ready to answer the phone yourself. Missed calls are likely missed business opportunities you… Read More

• Benefits of Call Center Recording

  • May 17th, 2024
  • Posted in inbound call centers
  • Tags: Answering Service, Call Center, call center recording

  Here at TeleRep, we record all phone calls that come into our call center. Our clients have complete access to these recordings. As a business owner, you may have a few questions regarding how these call center recordings work, and… Read More

• Why You Should Avoid Putting Customers on Hold

  • May 3rd, 2024
  • Posted in customer support
  • Tags: Answering Service, Call Center, customer service

  A call center’s services can greatly benefit your company. One such benefit is that your customers can always speak to a live representative rather than being put on hold. This small courtesy can go a long way to giving customers… Read More