Now more than ever, people want to speak to other people. Still, there is an undeniable push toward automated customer service. Automated chatbots and robotic answering services might have a place, but we should be careful not to rely on… Read More
Archive for February, 2024
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Time Management Tips for Call Center Agents
Why is time management so critical in the modern business world? As we know, some individuals can develop a strategy, complete multiple tasks, organize a few interviews, and stay in elasticity in an eight-hour shift. At the same time, some… Read More