Excellent customer service is the backbone of any call center. Agents deal with customers every day. So, they must have the most crucial customer service skills to handle their issues. But. what exactly makes a call center agent good… Read More
Archive for January, 2024
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How to Handle Emergency Calls
When an emergency call comes into your call center, it is imperative that your agents know how to handle it. At TeleRep, our contact center agents are expertly trained to handle calls from a wide variety of industries. While every… Read More