Call centers can elevate your reputation with customers, ensure everyone receives the assistance they need, and market your brand. However, they can’t accomplish any of that without the right call center agent on the other end of the line. What… Read More
Archive for April, 2023
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Tips for Reducing High Call Center Volume
The most stressful time for a call center is dealing with a high volume of calls, even when they can’t accommodate all of the calls over a sustained period. This is usually defined as about a 10% or more increase… Read More