Archive for October, 2022

• The Difference Between Inbound and Outbound Call Centers

  • October 28th, 2022
  • Posted in inbound & outbound customer service
  • Tags: Call Center Services, inbound call center, outbound call center

  Whether your business is big or small, there’s a high probability that you could benefit from call center services. Call centers streamline customer inquiries, reach out to new clients to make sales, and everything in between. However, what are the… Read More

• Tips for Optimizing Call Center Scheduling

  • October 14th, 2022
  • Posted in inbound call centers
  • Tags: answering services, call center scheduling, Call Center Services

  As a call center manager, you’re faced with new challenges daily. One of the most recurring and complex challenges is figuring out call center scheduling. Figuring out what volume of calls you had and matching that with agent availability isn’t… Read More