Customer service is not merely something that is required as a response to customer complaints. Customer service should be a proactive strategy used before, during, and after a sale. In fact, customer service can be a definitive factor in whether… Read More
Archive for October, 2021
-
How to Properly Handle Customer Complaints
A call center agent is a company’s first line of defense when it comes to solving customers’ complaints. As a result, they deal with the worst of a customer’s frustration, even though they were not at fault for the problem…. Read More
-
5 Essential Skills Every Call Center Agent Should Have
Call centers are essential to the customer service process, and call center agents are on the front lines. Working as a call center agent requires many valuable skills to achieve the best results. It is essential to understand the qualities… Read More