Few things are as frustrating as sitting on hold on your phone, listening to the same pre-recorded message on loop while you wait to speak to a live agent or operator. Even great hold music doesn’t really make the process… Read More
Archive for March, 2021
-
4 Ways Call Center Agents Can Handle Escalations
Sooner or later, every call center agent will have to handle an escalation. It simply comes with the territory of customer service that, every now and then, you will have to contend with an unhappy customer. But our agents are… Read More
-
How Call Center Agents Set Up Their Home Office
About a year ago, a majority of call centers in the United States went remote. Many of them will stay that way. While working from home comes with quite a few quality of life benefits for many people, it isn’t… Read More
-
How Our Agents Handle Emergency Calls
Our contact center agents are expertly trained to handle calls from a wide variety of industries. While every call we receive is truly important to us, some of them are more urgent than others. We are no strangers to adeptly… Read More