Archive for January, 2021

• Don’t Believe These Myths About Answering Services!

  • January 29th, 2021
  • Posted in inbound call centers
  • Tags: answering services, contact center, virtual receptionist

  If your small business is experiencing an influx of calls that you can’t keep up with, hiring an answering service is one of the simplest and most effective solutions. Other ways to handle call overflow can be excessively costly or… Read More

• Calculating the Cost of Missed Calls

  • January 22nd, 2021
  • Posted in inbound call centers
  • Tags: Call Center, call overflow, missed calls

  Running a business is hard, and that’s an understatement. You have a lot on your plate, so every single day there are many reasons why you may hear the phone ring and just not be able to get to it…. Read More

• 4 Signs You Should Hire an Answering Service

  • January 14th, 2021
  • Posted in inbound call centers
  • Tags: Answering Service, call overflow, customer support, virtual receptionist

  Hiring an answering service is a perfectly viable solution for a majority of small businesses. It is the perfect solution to many problems that small business owners face. Despite this, too few people realize how much their business could benefit… Read More

• Four Customer Service Skills Representatives Need in 2021

  • January 7th, 2021
  • Posted in inbound call centers, Skilled Agents
  • Tags: call center representatives, customer service, inbound call center

  For much of the world, a lot has changed in the past year. Businesses will have to make lasting changes accordingly. Here at TeleRep, we feel as though we have learned a lot about how our customer service representatives can… Read More