Archive for November, 2020

• What Industries Need a 24/7 Answering Service?

  • November 20th, 2020
  • Posted in inbound call centers
  • Tags: 24/7, Answering Service, shift work

  There is no better way to deal with call overflow than with a 24/7 answering service. You only pay for them when they’re being used. You don’t have to provide them with healthcare or paid time off; we take care… Read More

• Myths About Virtual Receptionists

  • November 13th, 2020
  • Posted in inbound call centers
  • Tags: Call Center, customer service, virtual receptionists

  Hiring a virtual receptionist is one of the most cost-effective ways to handle call overflow. Securing one is as simple as can be, and they come with a wide range of benefits. In spite of this, there are a number… Read More

• Communication Tips for Call Center Representatives

  • November 5th, 2020
  • Posted in telecommunication
  • Tags: Call Center, communication tips, customer service

  A few weeks back, we suggested that one of the most desired qualities for a call center representative to have is excellent communication ability. This probably didn’t come as a surprise. After all, communicating makes up the bulk of the… Read More