Few things can be more detrimental to your small business than an abundance of missed calls. But there’s no denying that it can be extremely challenging to navigate a surplus of inbound calls. It is difficult to walk the line… Read More
Archive for October, 2020
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Customer Service Tips for New Call Center Workers
Working as a call center representative isn’t always easy. If you’re new to the profession, it might help for us to remind you that the name of the game is great customer service. It doesn’t matter if you’re running on… Read More
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Tips for Working the Night Shift in a Call Center
If you work as a call center representative, you may end up having to take a few night shifts. After all, it’s crucial for inbound call centers to be 24/7 to accommodate all their customers. Working these odd hours can… Read More
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Telephone Answering Services: How They Can Help Your Business
If you’re a business owner, you’re no stranger to the importance of great customer service. Providing outstanding customer service can mean a number of different things. But one of the best ways to improve it is through an excellent call… Read More
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Qualities of a Great Call Center Representative
Working in a call center isn’t for everybody. No matter the quality of the service you’re providing, or that of the company you work for, you are bound to have to deal with your fair share of escalated callers. Call… Read More