Archive for August, 2020

• Why Telephone Service is More Effective than Email or Chat

  • August 28th, 2020
  • Posted in Customer Relationship Management, customer support, inbound call centers
  • Tags: customer satisfaction, customer service, telephone answering service

  Having an effective and efficient business requires the necessary protocols and procedures in place. When it comes to customer service, having telephone services can make a huge difference. There are a number of reasons you should have phone services in… Read More

• The Basics of a Telephone Answering Service

  • August 21st, 2020
  • Posted in Virtual Call Center
  • Tags: customer service, customer support, telephone answering service

  There are numerous benefits to having a telephone answering service for your business, not the least of which is that it is an incredibly cost-effective way to provide outstanding customer service. When you miss calls, even if those calls go… Read More

• How Missed Calls Can Affect Your Business

  • August 14th, 2020
  • Posted in Business Management
  • Tags: business management, calls, missed calls

  Missed calls can have a detrimental effect on your business — particularly small businesses. In fact, given the current climate, digital communication is increasingly important for businesses. Phones are part of digital communication. Much of any business is done through… Read More

• The Difference Between Inbound and Outbound Call Centers

  • August 7th, 2020
  • Posted in Modern Call Center
  • Tags: inbound call centers, modern call center, outbound call centers

  Call centers consist of both inbound and outbound call centers. This means, there are differences between the two. How do you know which one is best to reach your customers? Here are the key differences between inbound and outbound call… Read More