Archive for April, 2020

• Why You Should Never Put Customers on Hold

  • April 27th, 2020
  • Posted in Modern Call Center
  • Tags: Call Center

  The services of a call center can do a lot to benefit your company. In particular, one of the benefits of a call center is that your customers can always speak to a live representative rather than being put on… Read More

• 3 Main Tasks of Inbound Call Centers

  • April 20th, 2020
  • Posted in American Call Center
  • Tags: inbound call center

  One of the best investments you can make for your business is using the services of an inbound call center. Inbound call centers are designed to take any type of customer call. But you might be wondering what it is… Read More

• The Advantages of Using Inbound and Outbound Customer Service

  • April 13th, 2020
  • Posted in Modern Call Center
  • Tags: Inbound, inbound and outbound call center, inbound and outbound call centers, inbound call center, inbound call centers, inbound customer service, outbound, outbound call center, outbound call centers, outbound customer service

  Call centers have several services to offer, including the two most common ones, inbound and outbound customer service. Whether your business needs a call center to take incoming calls, make outgoing calls, or both, you will need quality customer service… Read More

• Using Call Center Services to Support Webinar Registration

  • April 6th, 2020
  • Posted in American Call Center
  • Tags: Call Center, webinar

  It can be a difficult time for businesses that have to close their doors and cancel events. If your business, in particular, has been affected, you might have already considered the possibility of moving your events online. Webinars give you… Read More