It’s pretty much the standard for the average business to use voicemail to answer customer calls when everyone is away from the phone. But, even though it is expected by customers to have to deal with leaving a message when… Read More
Archive for December, 2019
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The Three Steps of Phone Etiquette
Whether or not you employ the services of call centers for your business, it’s key to know how to properly address a customer on the phone. It’s no secret that first impressions are powerful, which is why having the right… Read More
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Bad Weather, Great Service: Winter Answering Services
For many businesses, when bad weather hits, it can often disrupt normal protocol. Unfortunately, this can contribute to short-staffed businesses delivering poor customer service. The best thing about an answering service is that it can maintain the professional interaction with… Read More
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How Alarm Monitoring can Benefit Your Business
Depending on the type of business you have, you might have considered the many services offered by a call center. Alarm monitoring is one type of service that can do a lot to enhance the security of your business. Here… Read More