Archive for June, 2019

• Why You Should Outsource a Call Center

  • June 24th, 2019
  • Posted in American Call Center
  • Tags: Call Center

  Every company from the largest Fortune 500 to the smallest mom-and-pop has to figure out how to handle incoming communication. If you only get the occasional call or email, this can be easily handled. As these communications scale up and… Read More

• How to Improve Your Answering Service

  • June 17th, 2019
  • Posted in Customer Relationship Management
  • Tags: Answering Service, customer relationship, customer relationship management, customer service

  When you’re using an answering service for your business, you may quickly find that your customers are less than thrilled with the quality of interactions they deal with. Not having a high-quality answering service can lead to a wide variety… Read More

• 3 Benefits of Employee Satisfaction Surveys

  • June 10th, 2019
  • Posted in Business Management
  • Tags: business management, employee satisfaction survey

  Many business owners might not have considered that surveys can benefit their business on the internal level. By offering an employee satisfaction survey, you are letting the people who work for you know that they have a voice and that… Read More

• How to Use Customer Feedback

  • June 3rd, 2019
  • Posted in Customer Feedback
  • Tags: Customer feedback, feedback

  There are a lot of different ways to collect customer feedback, such as through surveys or online. But what do you do once you have all of this data? Customer opinion is a valuable element of your company’s success. Here… Read More